Wellbeing Support is available for all students throughout the year. 

Wellbeing Adviser, Louise Gill, says:  'I am here to support our QMU students with anything that may be having an impact on their wellbeing.  I view wellbeing holistically with a person centered approach to my supportive role.  My aim is for any student who accesses the service to feel listened to in a compassionate, respectful and empathetic way, facilitating solutions and additional resources and support where appropriate.  My hope is to help students feel that they regain their sense of wellbeing and potential to engage fully with their academic studies and student life.'  

Students can access support by filling in a Wellbeing Service Self-Referral Form available HERE or by emailing wellbeing@qmu.ac.uk .

If you are struggling please do not hesitate to access support. 

Appointments are available face to face on campus with Louise Gill or online, using Microsoft Teams, depending on your preference.  

To access Microsoft Teams you can download the free Microsoft Team app onto your device.

Meetings with the Wellbeing Adviser are confidential -  All Students are asked to fill in the following   Confidentiality Form  found on Student Central. For More information on the Wellbeing Service Confidentiality Policy please see the Confidentiality Section below.

What are some reasons that students access the Wellbeing Service For?

  • Anxiety, Stress, Low Mood
  • Drug and/or Alcohol Misuse
  • Eating Disorders
  • Bereavement
  • Deteriorating Mental Health
  • Relationship worries
  • Disclosures of Sexual violence, assault, rape, domestic abuse 
  • Academic Concerns
  • General health and wellbeing concerns

The Wellbeing Adviser may direct you to helpful resources, other support services within QMU and/or external support services.  Please access our further help and resource information on this page.

Painting of a telephone with caption: There is always someone to listen

Telephone artwork by QMU student Adriana Baraldi

Who is the Wellbeing Adviser

Our Wellbeing Adviser is Louise Gill. Louise manages the Student Wellbeing Service and Stay-on-Course Support.  Louise is based in Student Services.

Stay-on-Course - How it Works

Stay on Course aims to provide rapid support to students who are experiencing difficulties in managing and coping with their academic studies.

If students experience personal issues, including mental health issues, this can impact on their wellbeing and ability to engage and cope with their academic studies.

Specifically, Stay on Course aims to promote:

  •  class attendance
  •  course progression and achievement
  •  student experience and satisfaction.

How it works

The Stay on Course Adviser will engage with students who have self-referred or been referred to offer them individual support. The Wellbeing Adviser, Louise Gill offers students Stay on Course support.

The adviser will meet with the student to discuss their concerns and together work through steps to address these. This can be done in a variety of ways, such as guided self help, resources and advice from the Stay on Course Adviser, support from other Student Services Advisers (such as Disability Services, Careers and Employability, Funding support) or University services such as Effective Learning Service.  The Adviser may also suggest linking in to Community resources and support services.

The Stay-on-Course Adviser will offer students follow-up continued support. They will keep an individual case record and with the consent of the student, may link in with appropriate academic staff  and/or other QMU staff/departments.

For Students


If you are finding it difficult to Stay on Course with your studies, your Personal Academic Tutor (PAT) can offer you academic support and/or direct you to the most appropriate student support service. The Stay on Course offers support to students who need help to get back on track with their studies and student life.


STEP 1 Your PAT might refer you to Stay on Course or you can make contact directly to arrange an appointment by emailing stayoncourse@qmu.ac.uk or please fill in a Stay-on-Course Self Referral Form - to access this please click on this link and sign in to Student Central 

STEP 2 At the appointment you will meet with the adviser to discuss any issues or difficulties you might be experiencing. The adviser will offer you advice and guidance to respond to your concerns.

STEP 3  You will be offered ongoing support to monitor your progress and help you to stay on track with your studies and student life.

STEP 4  With your consent, we will keep your PAT/Academic staff informed of your progress.

STAY-ON-COURSE Once you are back on track and things improve for you, we will keep in contact to ensure that you continue to progress in your studies.

You can also contact us at any time by emailing stayoncourse@qmu.ac.uk

For Staff

We know that there are students who are struggling but do not seek help or support. As a result, their academic performance may suffer. We are eager to offer such students early support, which could help them to quickly recover and Stay on Course, so the risk of them failing the module, the year, or their studies is reduced. Let us help you to help your students to  Stay on Course.  

  • invite the student for a chat
  • assess what type of support they need
  • work with them to support their individual needs
  • help them to get back on track
  • keep you informed of their progress regarding the above, with their consent

 Contact: stayoncourse@qmu.ac.uk

Need Help Now?

If you find yourself or someone you know experiencing a Mental Health Crisis or emergency, please know that support is available. Call one of the following numbers:

Call 999 if you or someone you know experiences an acute life-threatening medical or mental health emergency.

Contact NHS 24 – Free phone: 111

Book an emergency GP appointment - Your GP holds overall health responsibility.  You may wish to make an appointment with them.

NHS Emergency Mental Health Assessment (same day) can be available through contacting the Mental Health Assessment Service on 0131 537 6000.  This is a self-referral service and is based in the Royal Edinburgh Hospital, Morningside Place so you can contact the service directly.

Penumbra run The Edinburgh Crisis Centre and they can be contacted directly on 0808 801 0414 if you want to discuss a mental health crisis.

Other information regarding services for people who are experiencing mental health difficulties can be accessed through Edspace

Listening services

Breathing Space Helpline

Free phone: 0800 83 85 87
Opening hours: Monday – Thursday 6pm to 2am, Friday 6pm – Monday 6am


Free phone: 116 123 - National Line
Open 24/7
Email: jo@samaritans.org

Edinburgh Night Line

Confidential Support for Students 8pm-8am term-time.  Tel: 0131 557 4444

If you are a registered patient of Riverside Medical Practice and are experiencing mental health difficulties you can access CWIC support line: 

Monday - Friday, 9am - 4pm, 01620 642963 or 0131 446 4052

Events and Groups





Mental Health and Wellbeing Resources

Mental Health Crisis 

Please do make contact with your GP as soon as possible

Mental Health Assessment Service

The Edinburgh Crisis Centre

East Lothian 1st Response Crisis Service - Tel: 07966 526452 

Lothian Mental Health Crisis Support

CWIC Mental Health Line

For those registered with a GP Practice in East Lothian (such as Riverside Practice).  

Phone the CWIC Mental Health Line on 01620 642 963 or 0131 446 4052 Available Mon-Fri 9am-4pm.


QMU Advice and Support for Sexual Harassment and Violence

Womens Aid Safety Advice for Survivors during Coronavirus/Covid-19

Edinburgh Womens Aid Support during Coronavirus/Covid-19

National Domestic Abuse Helpline

Scotlands Domestic Abuse and Forced Marriage Helpline 

Rape Crisis Scotland 

Galop - LGBT+ Anti Violence Charity Support during Coronavirus

Revenge Porn Helpline

Click - support and advice for women selling or exchanging sex

At any time if you or anyone else is in immediate danger please call the Police on 999. 


Listening Services

Breathing Space Helpline

Free phone: 0800 83 85 87
Opening hours: Monday – Thursday 6pm to 2am, Friday 6pm – Monday 6am


Free phone: 116 123 - National Line
Open 24/7
Email: jo@samaritans.org

Edinburgh Night Line

Phone: 0131 557 4444
Opening hours: 8pm to 8am term-time



Queen Margaret University counselling service

The Edinburgh Counselling Agencies List website provides details of an array of low cost, free, and private counselling, for general and issue specific needs and different time frames (long term, short term). 

Edspace is Edinburgh online source of mental health and wellbeing information. 
Edspace: Counselling and Therapies

For counselling in Musselburgh:
CHANGES Community Health Project


Overall Wellbeing

Edspace: Edinburgh online source of mental health and wellbeing information

NHS Inform - Self Help guides for Mental health 

Mental Health Information Station
Ten keys to happier living guidebook



Additional Support Resources


LGBTQ+ Specific Support

LGBT Helpline Scotland - The helpline is open every Tuesday and Wednesday from 12:00-9:00pm. Just call 0300 123 2523.  Or email helpline@lgbthealth.org.uk

check out LGBT Health’s website 

Lothian Transgender Support Programme, please contact Jules Stapleton Barnes on 0131 523 1104 or by email: jules@lgbthealth.org.uk

LGBT Youth Scotland - for ages up to 25 years 

LGBT Headspace: Mental Health and Wellbeing for LGBT people in Edinburgh

LGBT Spiritual Space: A supportive space to discuss identity and spirtualism

LGBTQ+ support Midlothian

Scotland's organisation for Bisexuals and people who think they might be Bi:


Rape Crisis support for LGBTI Survivors

Scottish Transgender Alliance

Lothian and Borders LGBT Police Surgery



NHS Inform

Moodzone Podcasts

Stress: Moodjuice self-help guide

Tips for managing your stress

Tips to reduce stress


Coping with depression

NHS Self-Help for Depression

Students Against Depression

Depression: Moodjuice self-help guide

Blurt it out

Coping with self-harm

Penumbra, one of Scotland’s mental health charities provides informal emotional support for people who self-harm as well as their families and carers: penumbra.org.uk

The UK mental-health charity Mind offers information and support for coping with self-harm.

Self Injury Self-Help Support

Self-Harm Support

NHS Support for Self-harm


Coping with Anxiety

NHS Self-Help for Anxiety

Self-Help for Anxiety


Coping with bereavement

Cruse Bereavement Care

Self-help guide for Bereavement


Gambling Support

gambling self assessment tool

GamCare Support

NHS support for gambling


OCD support

Made of Millions



Mindfulness NHS


The information you choose to share with the Wellbeing Adviser will be treated as confidential.  The Wellbeing Adviser is part of the Student Services team. 

All Students are asked to fill in the following form found on Student Central: 

Student Confidentiality Form

Relevant information may be shared with other Student Services team members to ensure you receive the most effective and co-ordinated support.  

In situations where we are concerned about a student’s welfare, we might extend confidentiality to your PAT and Programme Leader and with your consent we would like to be able to share concerns with your GP and Next of Kin.

There are some circumstances where we have to disclose information without your consent such as; if there is a requirement in law to disclose; or if it is considered that there is substantial risk of harm to you, or a third party if information is not disclosed.

The information that you share within Student Services will be treated confidentially and held by the University in accordance with the Data Protection Act 2018, General Data Protection Regulations 2018 and Queen Margaret University Data Protection Policy and Student Privacy Statement.

Data Protection and Record Keeping

The service works according to the requirements of the Data Protection Act 2018.

Notes taken during the meeting with the Wellbeing Adviser may record background information and key issues worked on in the session. These will vary in length and detail. Points of concern are also noted.  These are stored securely and password protected.  

Access to notes

Under the Data Protection Act 2018, students accessing the Wellbeing Service have the right to access all information held about them by the Wellbeing Service. This can be done by a 'Subject Access Request'


Voluntary Mental Health and Wellbeing Self-Assessment Tool

If you would like to assess your own 'Mental Health and Wellbeing' please click this link - the form is entirely voluntary and anonymous.  


Wellbeing Service

Show Contacts

Wellbeing Service

Wellbeing Service Wellbeing Adviser
Stay on Course
Guide to Resilience
Wellbeing walking routes near QMU